LEGAL DOCUMENTATION

1. Data Controller. The data controller responsible for the processing of personal data collected through this website is reliablebrandstudio, registered at Avda. del Cantabrico 27, Arroyomolinos, Madrid, Espana. For any inquiries regarding data processing, you may contact us at [email protected].

2. Data Collected. We collect personal data that you voluntarily provide through our contact forms, including: full name, email address, and any additional information contained in your message. We do not collect sensitive personal data (special categories) as defined under Article 9 of the GDPR.

3. Purpose of Processing. Your personal data is processed exclusively for the following purposes: (a) to respond to your inquiries and provide requested information about our digital agency services; (b) to prepare service proposals and commercial quotations; (c) to maintain a record of communications for quality assurance and service improvement.

4. Legal Basis. The processing of your personal data is based on: (a) your explicit consent obtained when you submit the contact form (Article 6(1)(a) GDPR); (b) the necessity for the performance of pre-contractual measures at your request (Article 6(1)(b) GDPR).

5. Data Retention. Personal data collected through the contact form will be retained for a maximum period of 24 months from the date of last communication. After this period, data will be securely deleted or anonymized unless a longer retention period is required by applicable law.

6. Data Recipients. Your personal data will not be shared with third parties except: (a) hosting infrastructure providers who maintain our website servers, bound by data processing agreements; (b) email service providers used for communication purposes; (c) competent authorities when required by law.

7. International Transfers. Data may be transferred to servers located outside the European Economic Area (EEA). In such cases, we ensure adequate safeguards are in place, including Standard Contractual Clauses (SCCs) approved by the European Commission, in accordance with Chapter V of the GDPR.

8. Your Rights. Under the GDPR, you have the following rights: (a) Right of Access (Article 15); (b) Right to Rectification (Article 16); (c) Right to Erasure / Right to be Forgotten (Article 17); (d) Right to Restriction of Processing (Article 18); (e) Right to Data Portability (Article 20); (f) Right to Object (Article 21); (g) Right not to be subject to automated decision-making (Article 22). To exercise any of these rights, contact us at [email protected].

9. Right to Lodge a Complaint. If you believe that the processing of your personal data infringes the GDPR, you have the right to lodge a complaint with the Spanish Data Protection Authority (AEPD) at www.aepd.es or any other relevant supervisory authority.

1. What Are Cookies. Cookies are small text files placed on your device when you visit a website. They are widely used to ensure websites function correctly and to provide information to site owners.

2. Cookies Used by reliablebrandstudio. This website uses only strictly necessary cookies required for its basic functionality: (a) Cookie Consent Cookie — stores your cookie acceptance preference (localStorage, expires after 365 days); (b) Session Cookies — essential for maintaining session state during your visit.

3. Third-Party Cookies. We do not use third-party tracking cookies, analytics cookies, advertising cookies, or any form of behavioral profiling cookies. Google Maps embeds may set their own cookies as described in Google's Privacy Policy.

4. Legal Basis. Strictly necessary cookies are placed without requiring your consent under Article 5(3) of the ePrivacy Directive (Directive 2002/58/EC), as they are essential for the provision of the service you have explicitly requested.

5. Managing Cookies. You can manage cookie preferences through your browser settings. Most browsers allow you to block or delete cookies. Please note that blocking essential cookies may impair the functionality of this website. You can clear your consent preference at any time by clearing your browser's localStorage.

1. Scope. This policy applies to all services provided by reliablebrandstudio, located at Avda. del Cantabrico 27, Arroyomolinos, Madrid, Espana, including but not limited to: web development, brand identity design, e-commerce solutions, SEO optimization, content strategy, cloud infrastructure, social media campaigns, and full digital overhaul projects.

2. Cancellation Before Work Commences. If you cancel a project before any work has commenced, you are entitled to a full refund of any advance payment within 14 business days. Cancellation must be communicated in writing to [email protected].

3. Cancellation During Project Execution. Projects are delivered in defined phases with milestone-based payments. If you cancel during a phase: (a) you will be invoiced for all completed and approved milestones; (b) you will receive a refund for any prepaid amounts covering work not yet commenced; (c) all completed deliverables for paid milestones will be transferred to you.

4. Non-Refundable Items. The following are non-refundable once delivered: (a) third-party license fees (domains, hosting, software subscriptions) purchased on your behalf; (b)定制设计方案 that have been approved and signed off by the client; (c) work completed under time-and-materials agreements.

5. Dissatisfaction with Deliverables. If you are dissatisfied with a delivered milestone, you must notify reliablebrandstudio within 7 calendar days of delivery with specific, documented feedback. We will provide up to 2 rounds of revisions at no additional cost to address legitimate concerns within the original project scope.

6. Force Majeure. reliablebrandstudio shall not be liable for delays or failures in performance resulting from circumstances beyond our reasonable control, including but not limited to natural disasters, pandemics, government actions, or infrastructure failures.

7. Governing Law. This refund policy is governed by Spanish law and the consumer protection regulations of the European Union. Any disputes shall be subject to the jurisdiction of the courts of Madrid, Espana.

1. Acceptance of Terms. By accessing and using the website and services of reliablebrandstudio, registered at Avda. del Cantabrico 27, Arroyomolinos, Madrid, Espana, you agree to be bound by these Terms of Service. If you do not agree with any provision, you must discontinue use of our services immediately.

2. Service Description. reliablebrandstudio provides digital agency services including, but not limited to: brand identity architecture, full-stack web engineering, e-commerce solutions, SEO optimization, content strategy, cloud infrastructure deployment, social media campaign management, and comprehensive digital transformation projects.

3. Project Engagement. All projects begin with a discovery phase and formal quotation. A project is considered active only upon: (a) written acceptance of the quotation; (b) receipt of the initial milestone payment. Scope changes after project commencement must be documented via written change orders and may affect pricing and timelines.

4. Payment Terms. Payments are structured in milestones as defined in the project quotation. Invoices are payable within 14 calendar days of issuance. Late payments may incur a statutory interest rate of 8 percentage points above the ECB reference rate, in accordance with Directive 2011/7/EU on late payments in commercial transactions.

5. Intellectual Property. Upon full payment, all intellectual property rights for custom deliverables (designs, code, content) are transferred to the client. reliablebrandstudio retains the right to display completed work in portfolio materials unless otherwise agreed in writing. Third-party assets (stock images, fonts, libraries) remain subject to their original licensing terms.

6. Confidentiality. Both parties agree to maintain the confidentiality of proprietary information exchanged during the engagement. This obligation survives the termination of the service agreement for a period of 24 months.

7. Limitation of Liability. To the maximum extent permitted by applicable law, reliablebrandstudio's total aggregate liability under any service agreement shall not exceed the total amount paid by the client for the specific project giving rise to the claim. We shall not be liable for indirect, incidental, or consequential damages.

8. Warranty. We warrant that all deliverables will conform to the specifications defined in the project agreement for a period of 90 days following final delivery. This warranty covers defects in workmanship and does not cover issues arising from unauthorized modifications, third-party integrations, or hosting environment changes.

9. Termination. Either party may terminate a service agreement with 14 days' written notice. In the event of termination: (a) all completed and paid-for work will be delivered to the client; (b) outstanding invoices for completed milestones become immediately due; (c) any prepaid amounts for uncommenced work will be refunded.

10. Governing Law & Dispute Resolution. These Terms are governed by the laws of Spain and the European Union. Any dispute arising from or relating to these Terms shall first be subject to good-faith mediation. If mediation fails, disputes shall be submitted to the exclusive jurisdiction of the courts of Madrid, Espana.